Ability to Configure Do Not Move Guest Reasons

Stay is enhanced to allow properties to enforce users to select a reason when marking the room number of a reservation as Do Not Move.

Do Not Move reasons can be created at the customer level and property level. Reasons created at the customer level are made available for all properties and can be made active or inactive based on the property’s preference.

The configured reasons can be applied when marking the room number of a reservation as Do Not Move under the Currently Selected Room section of the reservation page. The Do Not Move reason selected for the reservation, will also be displayed in the Tape Chart screen.

The following changes have been made to support this feature:

  • A new feature setting, Do Not Move Guest Reasons, is added. When enabled, users can access the Do Not Move Reason page (Settings ➜ All Settings ➜ Reservations ➜ Do Not Move Reason) where the Do Not Move reasons can be configured. This is applicable only for users who have the new permissions, StayWriteTenantDoNotMoveRoomReasons and StayWritePropertyDoNotMoveRoomReasons added to their roles. These permissions are added to the following roles:

    • System Administrator

    • Department Manager

    • Hotel Manager

  • A new drop-down list, Reason, is displayed when users choose to mark a room number as Do Not Move. Any one of the configured reasons can be selected.

If reasons are configured but no reasons are active, this field will not be displayed when users choose to mark the room number as Do Not Move. A Do Not Move Guest filter is added to the Tape Chart screen to enable users to filter out the reservations marked as Do Not Move.

Perform the following steps to create customer level Do Not Move reasons:

Click Configure For Tenant in the Do Not Move Reason screen.

Click Add. The Add Do Not Move Reason screen will be displayed.

Refer to the table below and enter the values for the fields:

  • Field

  • Description

  • Active

  • Enabled - Allows users to activate the tenant level reasons.

  • Disabled - Allows users to deactivate the tenant level reasons.

  • Code

  • The code for the do not move reason. A maximum of 20 characters can be entered.

  • Reason

  • The do not move reason. A maximum of 64 characters can be entered.

  • Allow Properties to Deactivate

  • Enabled - Allows property level users to deactivate the tenant level reasons.

  • Disabled - Does not allow property level users to deactivate the tenant level reasons.

  • Description

  • The description for the do not move reason. A maximum of 200 characters can be entered.

Click Save.

Graphical user interface, text, application Description automatically generated

The Do Not Move Reasons can also be configured via the Stay Property Setup Tool. A new sheet, DoNotMoveReasons, is added to the property import sheet. Refer to the following table and enter the values for the fields:

  • Field

  • Description

  • Code

  • Code for the do not move reason.

  • Reason

  • The do not move reason.

  • Description

  • Description for the reason.

  • Active 

  • Enter True to keep the do not move reason active.

  • Enter False to keep the do not move reason inactive.

  • Property 

  • Enter True to create the reason at property level.

  • Enter False to do not create the reason at property level.

  • Tenant

  • Enter True to create the reason at customer level.

  • Enter False to do not create the reason at customer level.

Users can import the sheet via the Stay Property Setup Tool (Settings ➜ All Settings ➜ General ➜ Property Import/Export), to import the Do Not Move Reasons to Stay.